Donation and Refund Policy

Effective Date: December 23, 2025
Organization: By Our Fire
Website: www.byourfire.com

1. Introduction

Thank you for supporting By Our Fire. Your generosity enables us to bring people together through shared warmth, food access, land stewardship, and community service.

This Donation & Refund Policy outlines how donations are processed, acknowledged, and managed. By making a donation through our website or other official channels, you agree to the terms outlined below.

By Our Fire is a registered 501(c)(3) nonprofit organization.

2. Donation Policy

a. Purpose of Donations

All donations made to By Our Fire are used to support our charitable mission, including but not limited to:

• Community firewood access initiatives

• Farm-to-community meal events

• Youth and workforce education programs

• General nonprofit operations and outreach

Donations may be applied to general operations or specific programs at the organization’s discretion unless otherwise designated.

b. Methods of Giving

Donations may be made through:

• Online contributions via our secure donation platform

• Mail-in donations (check or money order)

• In-person contributions during approved fundraising events

c. Donation Acknowledgment

Donors will receive an acknowledgment receipt for each donation, which may be used for personal and tax records. Receipts are typically issued electronically following successful payment processing.

If you do not receive a receipt, please contact us through the website’s contact form.

d. Recurring Donations

If you elect to make a recurring donation, your selected payment method will be charged automatically according to the frequency you choose. Recurring donations may be modified or canceled at any time by contacting us through our website.

3. Refund Policy

a. General Policy

Donations made to By Our Fire are voluntary charitable contributions and are generally non-refundable, as funds are promptly allocated toward mission-related programs and operations.

b. Refund Exceptions

Refund requests may be reviewed on a case-by-case basis in limited circumstances, including:

• A donation made in error

• An incorrect donation amount entered

• Duplicate charges

• A technical issue resulting in an unintended transaction

Refund requests must be submitted within 7 calendar days of the donation date and should include:

• Donor name

• Date and amount of donation

• Reason for the request

• Proof of transaction (receipt or confirmation number)

Approved refunds will be issued to the original payment method and may take up to 10 business days to process.

4. Tax Information

By Our Fire is a registered 501(c)(3) nonprofit organization. Donations are tax-deductible to the extent permitted by law. Donors are encouraged to retain donation receipts for tax reporting purposes.

No goods or services are provided in exchange for donations unless explicitly stated.

5. Security of Transactions

All online donations are processed through secure, PCI-compliant payment providers. Personal and payment information is encrypted and protected to help prevent unauthorized access.

By Our Fire does not store full credit card information on its servers.

6. Contact & Support

For questions regarding donations, receipts, recurring contributions, or refund requests, please contact By Our Fire through the official contact form available on our website.

7. Policy Updates

By Our Fire reserves the right to update this Donation & Refund Policy at any time. Any changes will be posted on this page with an updated effective date. Continued donations constitute acceptance of the revised policy.